Shipping policy
Effective Date: June 2026
At Kurrista, we are committed to delivering fresh, hygienically prepared meals to our customers in a timely manner. This Delivery Policy outlines how our meal delivery services operate.
1. Service Areas
Kurrista currently delivers within selected areas of Mumbai and nearby locations.
Delivery availability may vary based on:
- Delivery address
- Distance from our kitchen
- Operational capacity
- Weather and traffic conditions
We reserve the right to modify our delivery zones at any time.
2. Delivery Timings
Delivery schedules vary depending on the meal plan, order type, and delivery location.
Estimated delivery times are provided for convenience only and may vary due to:
- Traffic conditions
- Weather conditions
- Public holidays
- Festivals
- Road closures
- Operational constraints
While we strive to deliver within the estimated timeframe, exact delivery times cannot be guaranteed.
3. Subscription Meal Deliveries
Customers enrolled in meal subscription plans will receive deliveries according to the selected plan schedule.
Customers are responsible for ensuring that:
- Someone is available to receive the meal.
- Delivery instructions are accurate.
- Contact information remains updated.
Missed deliveries due to customer unavailability may not qualify for replacement or refund.
4. Delivery Charges
Delivery charges, if applicable, will be displayed during checkout before payment is completed.
Delivery charges may vary based on:
- Distance
- Order value
- Promotional offers
- Delivery location
5. Delivery Address Accuracy
Customers must provide complete and accurate delivery information.
Kurrista shall not be responsible for delays, failed deliveries, or additional costs resulting from:
- Incorrect address details
- Incomplete address information
- Incorrect phone numbers
- Unreachable customers
6. Failed Deliveries
If our delivery team is unable to contact the customer after reasonable attempts:
- The order may be considered delivered or fulfilled.
- Refunds or replacements may not be provided.
- Subscription meals missed due to customer unavailability may be forfeited.
7. Food Safety
Meals are prepared fresh and dispatched in food-grade packaging.
Customers are advised to consume meals promptly after delivery.
Kurrista shall not be responsible for food quality issues resulting from:
- Delayed consumption
- Improper storage
- Improper reheating
- Mishandling after delivery
8. Contactless Delivery
Where available, customers may request contactless delivery.
Orders will be left at the designated location specified by the customer. Responsibility for the order transfers to the customer once delivery has been completed.
9. Delays Beyond Our Control
Kurrista shall not be liable for delays caused by circumstances beyond our reasonable control, including:
- Severe weather
- Natural disasters
- Government restrictions
- Public emergencies
- Transportation disruptions
- Internet or communication failures
10. Contact Us
For delivery-related questions or assistance, please contact:
Kurrista
Mumbai, Maharashtra, India
Email: care@kurrista.com
Phone: +91 9321034343
Website: www.kurrista.com
By placing an order with Kurrista, you acknowledge and agree to this Delivery Policy.